"I never saw a wild thing sorry for itself. A small bird will drop frozen dead from a bough without ever having felt sorry for itself." - D.H. Lawrence
Bryan has been a successful financial services manager for the past 16 years. He has been a branch manager of national financial institutions, and a senior finance director within the auto industry. He is a graduate of the world's foremost customer service development programs, including the Ritz Carlton Institute and the Disney Institute. This means Bryan has learned from the best of the best and has taken those strategies to revolutionize the customer experience and corporate culture.
Bryan began his career in 2003 as a manager for a local religious bookstore. From there, he has directed organizations large and small, being an advocate for both the customer and the employee. As a financial services manager, Bryan changed the local banking industry with a "relationship first" approach to increasing sales. He has won several prestigious corporate customer service awards from leading financial institutions.
Bryan believes it is the perceived failures of life that lead to profound reinvention. Despite being college-educated and graduating at the top of his class, Bryan had some very difficult hands dealt him. He has been homeless and jobless. He was terminated from a Utah banking institution shortly before Christmas on the grounds of being homeless, believing he could not be trusted around money. Homeless, addicted to alcohol and on the verge of suicide, it was this experience that drove Bryan to completely redefine his purpose in life, finding the motivation to rise out of some very dark times. While at this lowest point, desperate and with little money, he took a literal leap of faith and wrote The Customer Service Revolution: 8 Principles That Will Change the Way Companies Think About the Customer Experience and the Employees Who Work For Them. He developed a successful customer service training program, which passionately teaches the belief that the level of service given to customers is a reflection of the service rendered upon employees.
Bryan brings a "real-world perspective" to customer experience and employee development. Through practical application, innovative approaches and inspirational storytelling, Bryan is changing the way organizations do business with their customers, and their employees. Bryan invites you to "join the revolution" by hiring him to speak at your business or organization!