Training Programs

KEYNOTE SPEECH TITLES & TOPICS

"Customers: The Most Powerful People on the Planet"

"Prego Is Not Just for Pasta: Creating A Welcoming Experience For Your Guests!

"Setting the Stage; Everything Speaks"

"Happy People, Happy Profits!"

"Back Office / Front of House Problems & Fixes

 

The module schedule below is for informative purposes only. Bryan will create a custom set of trainings based on your organizations specific needs.

MODULE 1

-Introduction

-"Spending a dollar to feel like a million!"

-Building value and experience

-Introduction to the experience economy

-Negative customer experience recovery

-Roleplay / breakout sessions

-Questions 

BREAK

MODULE 2

- The Spirit of Aloah

- The essence of "prego!"

- The importance of first impressions

- Every customer is your guest

- Aloah and the candidate

-Questions

BREAK

MODULE 3

- Customer service production

- Setting the stage for guests

- Everything speaks

- The "little things"

- Role play sessions

BREAK

- The "story and the scene"

- "The best coach is also the water boy"

- Questions

LUNCH

MODULE 4

- Humanity and Human Resources

- Setting the stage for your employees

- "Risk is not just a board game"

- Employee empowerment

- Reward and praise

- Questions

BREAK

MODULE 5

- Give customers a reason to come back!

- The power of YES!

- "My pleasure!"

- Using affirming language 

- Roleplay / breakout sessions

- Questions

- Wrap Up / Conclusions

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